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The Hidden Door

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager. Additional Privacy Information For additional information on privacy visit the Australian Federal Privacy Commissioner’s website:

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Sharon and I have been visiting the Southern Highlands for almost 40 years, staying variously in Bowral, Sutton Forrest and Berrima. But now we’ve discovered the Hidden Door Cottage, we’ll never again stay anywhere else. Truly, this well-sited home-away-from-home is just perfect. It was a pleasure and privilege to stay there in late July 2023. - Alan & Sharon Hill, The Cottage

The Villa exceeded our expectations with its luxurious touches and convenient location. It was an easy walk to all the great shops and cafes in Bowral, with a gorgeous park just around the corner. The accommodation is cleverly designed, the decor is lovely, and the beds and linen are divine. Jo and Greg are superb hosts; they have meticulously thought about everything to create an atmosphere of luxury and comfort. Our dogs were welcome and loved lounging in front of the fire - it was the perfect place for us all to unwind. - Sara, The Villa

We had a fantastic stay at the cottage in Bowral. The accommodation was cosy, beautiful, and had everything we needed for an excellent stay. The location is perfect, only a short stroll away from the Main Street of Bowral with restaurants, shops etc. Jo and Greg were brilliant hosts and we highly recommend to anyone visiting Bowral and surrounds to stay here! - Ben, The Cottage

Jo and Greg are wonderful hosts. The Villa was beautifully adorned, cosy and within walking distance of Main Street. We felt right at home and appreciate Jo and Greg’s responsiveness and professionalism so much! The little things really made it so special, underfloor heating in the bathrooms, gorgeous gas fireplace and the most comfortable lounge! The selection of wine glasses was amazing for an AirBnB!! We will certainly be back when we are in Bowral! - Sophie, The Villa

A fabulous mini break in this delightful cottage. The home was beautifully decorated, extremely comfortable and spotlessly clean. We loved the location with great proximity to all the highlights of Bowral within walking distance and easy access to the rest of the southern highlands. I can highly recommend The Hidden Gem and can’t wait to come back again myself soon! - Deb, The Cottage

Beautiful relaxing few nights away from the city for a winter break. When we arrived the heating was on and the place was warm, cosy and so welcoming. Easy check in and check out. Exceptionally clean and well kitted out. Super comfy beds and everything we needed on hand, as well as a brilliant location. Thank you for a fabulous stay. Definitely recommend a stay in this beautiful home. - Helen, The Villa